Account Closure and Dormant Accounts

Date: April 2026

If you close your NALA LCY wallet account, we will cease active processing of your personal data for service delivery purposes. However, we will retain certain data to meet our legal obligations — in particular, our KYC/AML retention obligations which typically require us to retain identity and transaction data for at least five years from the end of the business relationship.

Where your account is inactive (dormant) for an extended period, we may be required to comply with applicable legislation governing dormant accounts and unclaimed funds. We will notify you before taking any such action where we are able to do so.

You may request deletion of your personal data following account closure. We will honour this request to the extent permitted by our legal retention obligations, and will tell you clearly what data we are required to retain and why.

Request account closure data deletion

To exercise your right to deletion following account closure, contact our DPO at dpo@nala.money. We will respond within one calendar month.

‍